Privacy Policy

1. Introduction

At ThreadCraft, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Make a purchase
• Subscribe to our newsletter
• Contact our customer service
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Purchase history and preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Managing your account and providing customer service
• Sending you important updates about your orders
• Personalizing your shopping experience
• Sending promotional emails (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers, including:

• Payment processors
• Shipping and logistics companies
• Email marketing services
• Customer service platforms
• Analytics and advertising services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, privacy, safety, or property
• Enforce our terms of service
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity, subject to this privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You can access and update your personal information by logging into your account or contacting us directly.

7.2 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.3 Deletion

You may request that we delete your personal information, subject to certain legal limitations.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or by contacting us directly.

7.5 Do Not Track

Our website does not currently respond to "Do Not Track" browser settings, but you can control tracking through your browser and cookie settings.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and indicate the revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: privacy@threadcraft.com
• Phone: 1-800-THREAD-1
• Mail: ThreadCraft Privacy Office, 123 Fashion Ave, New York, NY 10001

14. State-Specific Rights

14.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

14.2 European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the rights described above and the right to lodge a complaint with a supervisory authority.