Returns & Exchanges
We want you to love your ThreadCraft purchase. If something isn't quite right, we're here to help.
Return Policy
30-Day Return Window
You have 30 days from the date of delivery to return any item for a full refund or exchange.
What Can Be Returned
- Items with original tags attached
- Unworn and unwashed items
- Items in original packaging
- Items without damage or alterations
What Cannot Be Returned
- Underwear and intimate apparel
- Swimwear and activewear
- Personalized or customized items
- Final sale items
How to Return Items
Start Return
Log into your account and select the items you want to return
Print Label
Download and print the prepaid return shipping label
Pack Items
Securely pack items in original packaging with return form
Ship Back
Drop off at any carrier location or schedule a pickup
Exchange Policy
Size Exchanges
Need a different size? We make it easy to exchange your item for the perfect fit.
- • Free size exchanges within 30 days
- • Same item in different size only
- • Subject to inventory availability
- • Original item must meet return criteria
Color/Style Exchanges
Want a different color or style? We can help with that too.
- • Exchange for same or lower-priced item
- • Pay difference for higher-priced items
- • All exchange policies apply
- • Processing time: 3-5 business days
Refund Information
Processing Time
Once we receive your return, we'll process it within 2-3 business days.
Refund Method
Refunds are issued to your original payment method.
Return Shipping
Return shipping costs vary by reason for return.
Special Circumstances
What if I received a damaged item?
If you received a damaged item, please contact us immediately with photos of the damage. We'll provide a prepaid return label and expedite your replacement or refund. Damaged items are processed with priority and typically resolved within 1-2 business days.
What if I received the wrong item?
If you received an incorrect item, we sincerely apologize! Contact our customer service team, and we'll arrange for the correct item to be sent immediately along with a prepaid return label for the incorrect item. You won't be charged for return shipping in this case.
Can I return sale items?
Most sale items can be returned within 30 days following our standard return policy. However, items marked as "Final Sale" cannot be returned or exchanged. Final sale items are clearly marked on the product page and in your order confirmation.
What if I miss the 30-day return window?
While our standard return window is 30 days, we understand that sometimes circumstances prevent timely returns. Contact our customer service team to discuss your situation. We may be able to make exceptions on a case-by-case basis, especially for extenuating circumstances.
International Returns
Return Process
International customers can return items, but the process differs slightly from domestic returns.
- • Contact customer service to initiate return
- • You're responsible for return shipping costs
- • Use trackable shipping method
- • Mark package as "returned merchandise"
Important Notes
Need Help with Returns?
Our customer service team is here to help make your return process as smooth as possible.